Return & Shipping Policy

Customers who wish to return their merchandise because they are simply not satisfied with the item(s) may do so within 5 business days from receiving of orders. The merchandise must be in its original packaging and the item must be currently carried on our website. Discontinued, closeout, damaged items, or partial returns will not be accepted. Customers will bear the cost of return shipping and a 20% restocking fee will be applied.

Note. Returns will not be accepted without prior contact or authorization from your salesperson. Contact via email to


You must also provide Simply Play US customer service representative with a list of items and/or quantities you claim to be short along with a photo. Please email the photo to Same conditions apply for damage claims.

In the unfortunate case of a shipping shortage, Simply Play US can only offer a refund for the purchase cost of the missing merchandise, or credit towards future purchase from Simply Play US. Simply Play US will not ship any of the missing items to the customer.


The customer is responsible for inspecting and counting the merchandise at the time of delivery. Any physical damages or discrepancies such as crushed, opened, loose, or missing cartons must be noted on the delivery receipt.

Reporting Claims Claims for lost, damaged or defective merchandise must be reported to your Simply Play US salesperson within 2 business days from receiving of orders. We must also receive by an E-MAIL containing the list of the damaged, defective or missing item numbers, their corresponding quantities and a brief explanation. Simply Play US may refer your claim to the freight company after reviewing it.

Claim Requirements All claims take approximately 2 to 3 weeks to process. Claims should include a detailed description, a photocopy of the invoice with the item number(s) encircled and delivery receipt (DR) (all discrepancies must be noted on that receipt). If your claim is for a damaged or defective item, it is important for you to submit a picture and/or sample of the item itself. This serves not only as evidence of damage but also speeds up the claim's resolution. All claims are determined on a case-by-case basis.

Shipping Policy

Orders are shipped via UPS. UPS freight cost is calculated based on initial order's total weight and estimated number of boxes or pallets unless free shipping. Estimate transit time will differ depending on shipping location. All orders will be shipped from Southern California.